2019/20 Season – Important Ticketing Information

 

Supporters should read the below letter from the Celtic FC ticket office for important information regarding ticket enquiries in season 2019/20:

Dear Supporter

 

Season 2019/2020

 

I am writing to outline the ways in which we will continue to work with Supporter Clubs regarding ticket enquiries for the upcoming season. We recognise the important role that Supporters Clubs play in our support and I would like to take this opportunity to thank you for working with us during what has been another very busy, but very rewarding season.

 

As always, we continue to aim to improve the service we provide and to move forward with a system that operates as fairly as possible for all supporters. This letter contains some important information ahead of Season 2019/2020. I would ask that you read this in full and note any required actions from you so that we can continue to work together successfully.

 

Supporters Club Members List

 

In addition to each Supporters Club Member List, the Ticket Office must be provided with the contact details, including email and telephone number, for the Club Convenor of the Supporters Club. Club Convenors must also sign the confirmation at the bottom of this letter when returning their Supporters Club Members List.

 

Each Supporters Club must provide their final list of members for whom they wish to apply for both Domestic and European away and Domestic Semi-Final/final matches by Friday, 14th June 2019. This deadline is final and no changes may be made to this list by Supporters Clubs during the course of Season 2019/2020. This is in response to frequent and repeated changes being made previously, which presented significant challenges to Supporters Clubs, individual supporters and the Ticket Office.

 

If you have members who do not wish the Club Convenor to collect tickets for semi final/finals on their behalf, they should not be submitted as part of the Club member list for Season 19/20.

 

Supporters Clubs should have a minimum of 20 members and we will not accept submissions from clubs with less than this amount. We have included a data capture spreadsheet to assist you in collating this information and we can only accept submissions in this format. Please note, Premium STH and Accessible Seating STH should not be submitted as part of your club. Supporters clubs who do not return a copy of the spreadsheet provided electronically will not be registered.

 

By submitting the list, the Club Convenor is confirming to the Ticket Office that each individual Season Ticket holder agrees to be included in the list of Club Members and agrees that the Club Convenor is permitted to provide us with their details and apply for, purchase and manage domestic away match tickets on their behalf, including domestic Semi Finals and Finals. Members registered as part of a Supporters Club will not be permitted to purchase their tickets for domestic semi-finals and finals online, via booking line or at Ticket Office as they are registered as part of a Supporters Club and their ticket will form part of any Supporters Club’s ticket allocation.

 

Club Convenors should obtain the express consent of every member listed on the registration form to be included in the Club Members and to give the Club Convenor permission to apply for, purchase and manage away match tickets on their behalf, including domestic Semi Finals and Finals and should ensure that all members understand that members registered as part of a Supporters Club will not be permitted to purchase tickets themselves, including tickets for domestic Semi Finals and Finals.

 

Where season ticket holders contact the Ticket Office to indicate that they have not given such consent and permission, then the Ticket Office will remove the Season Ticket holder from the Club list and notify the Club Convenor of the removal.

Domestic Away Tickets – Supporters Clubs

 

Once the criteria for an away match has been confirmed, the Ticket Office will contact the Club Convenor by email and advise of the client references to whom tickets have been allocated, amount payable and the deadline by which payment must be received. We ask that Supporters Club adhere to the deadline set by the Ticket Office for both payment and uplift of tickets. Failure to adhere to deadline may result in a ticket offer being withdrawn.

 

Tickets allocated are for the use of the nominated Season Ticket Holder only and must only be used by the individual Season Ticket Holder to whom they have been allocated. Where tickets have been used by any other person, the Ticket Office will review the registration of the Supporters Club and Celtic will take such action as is considered appropriate.

 

Concession prices will be applied to all concession Season Ticket holders who are successful for a match. No upgrades of away match tickets are available as the ticket is for the use of the Season Ticket holder only. Please note, away tickets are issued based on the age of the Season Ticket holder, not on the category of Season Ticket held at Celtic Park.

 

With regard to collection of tickets, we ask that Supporters Clubs advise the Ticket Office by email- clubrequests@celticfc.co.uk – to advise when they wish to uplift for their tickets to ensure that they are available. This will assist us as we aim to reduce the wait times for Clubs at the Ticket Office counter. A separate queue for Supporters Clubs is available on a matchday only. On non matchdays, Supporters Clubs are asked to wait in the normal Ticket Office queue. We advise, where possible, you avoid collecting on deadline days when the Ticket Office can be busy. We understand that a number of Supporters Clubs may wish their tickets to be posted. In the event that the ticket order is for 10 or more tickets, a special delivery fee will be applied to ensure safe delivery of tickets.

 

We have received a number of requests from Supporters Clubs wishing to purchase certain seats at certain away grounds during the course of Season 18/19. I am sure you will appreciate that the Ticket Office has a difficult task managing the requests from both Supporters Clubs and individual Season Ticket holders for these matches. Due to the demand and feedback from Independent STH, we cannot guarantee certain area/stands for Clubs for SPFL matches, this is to ensure that the available tickets are offered fairly between STH who are part of a Club and those STH who travel independently. For matches at Hampden Park, we will do our best to accommodate your preferred stand, however, please note, we can only accommodate one Stand at Hampden Park and cannot split your allocation across several Stands. Your co-operation in this  matter is appreciated.

 

Domestic Semi-Finals/Finals

 

Ticket allocations for Semi-Finals/Finals will follow the same procedures as domestic away tickets and tickets for successful members will be reserved as club allocations. As already mentioned, if you have members who do not wish the Club Convenor to collect tickets for semi final/finals on their behalf, they should not be submitted as part of the Club member list for Season 19/20.

 

European Away Matches – Supporters Clubs

 

For Season 19/20, the Ticket Office will not to set aside tickets for those successful STH who are part of a Club. Each individual member of the Supporters Club should apply for their own ticket via the sales arrangements detailed on the Club website.

 

Should a Club wish to make a group booking for a European away game, they should email clubrequests@celticfc.co.uk with details of the successful Season Ticket holders who wish to attend and we can assist with this request. For those Clubs who wish to do apply as a group, a copy of travel arrangements for each season ticket holder travelling must be provided in advance of collection or issue by the Ticket Office and tickets will not be issued without this information being provided to the Ticket Office. The Ticket Office may advise that tickets for such matches may be required to be uplifted at or near the away venue; in this event, the Club Convenor cannot uplift on behalf of its members, each individual Season Ticket holder will be required to collect their ticket, which will be issued on provision of photo ID.

 

Tickets allocated are for the use of the nominated Season Ticket Holder only and must only be used by the individual Season Ticket Holder to whom they have been allocated. Where tickets have been used by any other person, the Ticket Office will review the registration of the Supporters Club and Celtic will take such action as is considered appropriate.

 

Right of Review of Registration Procedures and requirement to abide by applicable conditions and regulations

 

Celtic reserves the right to review these Registration Procedures during the season. In addition, where there has been a breach of the registration procedures, and/or any breach of (i) the Celtic FC Season Ticket terms and conditions, (ii) any match ticket terms and conditions, (iii) the Ground Regulations at Celtic Park or any other stadium; and/or (iv) the rules and regulations of UEFA, Scottish FA or SPFL, by the Club Convenor and/or any member of the Supporters Club, Celtic will review the registration of the Supporter Club in question, including the future allocation of tickets to that Supporters Club, and will take such action as is considered appropriate.

 

Payment for Tickets

 

Supporters clubs should call the Customer Services line on 0141 230 1967 (option 1) or visit the ticket office counter to make payment for club tickets. Supporters Clubs who wish to pay by cheque must provide a separate cheque for each match. Joint cheques are no longer accepted and this process was introduced during Season 2016/17.

 

For season 18/19, we introduced allowing clubs to register card details with us. For Season 19/20, we are happy to continue offering Supporters Clubs the opportunity to register one credit/debit card with the Ticket Office which would be used for payment of tickets once agreement for payment has been received by email. Payment details will be secured on an encrypted stick which will be stored in the Ticket Office with strict security/audit processes in place. Should you wish to register card details with the Ticket Office, please email clubrequests@celticfc.co.uk and a Ticket Office colleague will forward you the registration form to complete and return. For your own security, please do not send card details via email.

 

Ticket Office Contact

 

We ask that Club Convenors communicate with the Ticket Office by email via clubrequests@celticfc.co.uk. We ensure that emails received from Clubs are responded to on a regular basis and we ask for your patience in terms of a response from the Ticket Office. As you will appreciate, we deal with a large number of Supporters Clubs and endeavour to respond as quickly as possible. Please do not email individual email addresses. As staff may be on annual leave or other form of absence this has resulted in requests being delayed or missed. It is also important that we are managing workloads efficiently and we are aware of requests which are outstanding.

 

If you wish to speak to a colleague within the Ticket Office, please call Customer Services Line on 0141 230 1967 and any of our colleagues should be able to assist you with your query. All colleagues in the Ticket Office are updated with the sales arrangements for each match and will be able to assist you.

 

We look forward to continuing to enhance our working relationship in the upcoming season.

 

Thank you for your ongoing support.

 

 

Angela Forbes

Ticket Office Manager

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